Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with ForeverTrendz. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
Original tags, packaging, and accessories must be included.
Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are non-returnable and non-refundable unless received damaged or defective:

Customized or personalized products
Clearance or sale items
Gift cards
Items showing signs of use or damage caused after delivery

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.
Provide your order number and clear photos of the product and packaging.
We will review the issue and arrange a replacement, exchange, or refund where applicable.

4. Return Process

To initiate a return:

Contact our support team at forevertrendz16@gmail.com
Include your order number and reason for return.
Once approved, return instructions will be provided.

Customers may be responsible for return shipping costs unless the return is due to our error or a defective item.

5. Refund Policy

Refunds are processed after the returned item is received and inspected.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.